Thanks for choosing Wahoo!

Troubleshooting: Why isn’t my CLIMB Working?

Why isn’t my CLIMB working?

  • Double check to make sure your trainer is compatible following this guide. Using an incompatible trainer may cause damage or injury.

  • Check your CLIMB's connection with the power block; ensure the green power block and blue remote lights are illuminated. If one of these are not working, please contact support immediately.

  • Check to ensure your KICKR CLIMB is fully paired with your smart trainer following these steps. The white button in the center of the CLIMB's control should be illuminated and steady when paired.

  • If your CLIMB is not pairing, please be patient as pairing can take up to 90 seconds to complete. Press and hold the center lock button to pair - the center white light should blink when pairing and turn solid when paired.

  • Check for and install any firmware updates following How to Update KICKR CLIMB Firmware.

  • Pair only one CLIMB at a time. If you have multiple KICKR CLIMBs, keep only one trainer and CLIMB plugged in while pairing - trainer pairing is remembered between power cycles.

  • Check that your CLIMB is in unlocked mode and not locked mode. The KICKR CLIMB always starts locked, switches to locked mode when a button on the control is pushed, and enters locked mode if left idle.

  • If your CLIMB is not working with Zwift: check the trainer difficulty setting - 0% provides no grade.

Contact Support

CALL US

1(877) 978-1112
(M-F) 10am-7pm ET UK?

UK: +44 800 808 5773
(M-F) 3pm-12am GMT US?