Troubleshoot TRACKR RADAR

If TRACKR RADAR is unresponsive (no LED or visible activity)

Before first use:

• Connect the unit to its charging cable and a power source.
• Press and hold the power button for just over a second to confirm the unit is able to power on normally. 
• Tap the power button to cycle through the 4x light modes to check the TRACKR RADAR for responsiveness.

Normal Use:

1. Confirm unit is powered on by holding the power button for just over one second
2. If unresolved, connect the unit to its charging cable and a power source.
3. If unresolved, gently clean the contacts of the sensor and sensor-end of the charging cable with isopropyl (rubbing) alcohol and fully dry them before trying again.
4. If unresolved, try another confirmed functional power source (charging block).
5. If unresolved, try another confirmed functional USB-C charging cable.
6. If unresolved/unavailable, contact our support team with
   1. a description of the issue and what you've tried,
   2. your proof of purchase or Wahoo order number,
   3. your contact phone number
   4. your email address, and
   5. your preferred shipping address
      
      

If the TRACKR RADAR isn't charging...

1. Gently clean the contacts of the sensor and sensor-end of the charging cable with isopropyl (rubbing) alcohol and fully dry them before trying again.
2. If unresolved, try another confirmed functional power source (charging block).
3. If unresolved, try another confirmed functional USB-C charging cable.
4. If unresolved, contact our support team with
   1. a description of the issue and what you've tried,
   2. your proof of purchase or Wahoo order number,
   3. your contact phone number
   4. your email address, and
   5. your preferred shipping address

If you cannot pair the TRACKR RADAR to the Wahoo app

1. Confirm that the TRACKR RADAR is on by using the button to change light modes.
2. If unresponsive, see If the unit is unresponsive (no LED or visible activity) above.
3. Forget the TRACKR RADAR from any other device pairings (cycling computer, etc).
4. Power cycle the TRACKR RADAR. (Turn it off and back on.)
5. Turn the Bluetooth on your phone for at least 10 seconds from the phone settings.
6. Force restart the Wahoo app.
7. Re-try pairing.
8. If unresolved, contact our support team for further assistance.

If you aren't seeing radar data or notifications on your GPS cycling computer...

1. Confirm that the TRACKR RADAR is on and responsive by using the button to change light modes.
2. If unresponsive, see If the unit is unresponsive (no LED or visible activity) above.
3. Power cycle the TRACKR RADAR. (Turn it off and back on.)
4. Confirm that
   1. the TRACKR RADAR is showing as paired and connected to the computer AND 
   2. the Alert mode is set to ON.
5. If unresolved, forget the TRACKR RADAR from your GPS Cycling computer.
6. Connect the TRACKR RADAR to the Wahoo app to confirm the wireless radio is functioning.
7. Once paired to the Wahoo app, check for a firmware update.  Update firmware if available.  See Update Firmware on Wahoo sensors.
8. Re-pair the TRACKR RADAR to your GPS cycling computer.
9. Confirm Radar Alerts settings are set to On.
10. Confirm the surface of the RADAR is clear of debris and clear.
11. If unresolved, contact our support team for further assistance.

Factory Reset:

Please note, performing this will completely reset the unit and it will need to be completely re-paired to the Wahoo app and the cycling computer you are using it with:

1. Unpair the TRACKR RADAR from the Wahoo app and the computer/watch you are using it with
2. Press and hold the power button for 18 seconds.
   • The status LED on the TRACKR RADAR will turn solid pink for +1 second and then the unit will fully reset.
3. Re-pair the TRACKR RADAR to the Wahoo app for initial setup and settings as these will have been reset.
4. Re-pair the TRACKR RADAR back to the cycling computer / sport watch you are using.