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Creating a Video of a Trainer for Submission to Wahoo Support

Videos are instrumental to diagnosing many issues. The following steps demonstrate how to create a video of your trainer for submission in a support ticket.

 

 

Using iOS:

  1. Open the iOS camera app and switch to video mode.
    iOS_Open_Camera_Select_Video.png

  2. Secure the iOS device to a stationary position, or have someone else either film using the iOS device or film them pedaling while recording, yourself.

  3. Be sure to film the trainer while both pedaling and coasting/freewheeling for 15-30 seconds in total. Ensure the video is no longer than 30 seconds, since longer times may increase file size over the 20MB attachment limit.
    Video-for-Submission.gif

  4. a. If you haven't opened a ticket: visit our contact page from the device used to film and select the video from the attachment button as shown below:
    iOS-Submit-Video.gif

    b. If you already have a ticket
    : simply attach the video in your email reply.

 

 

Using Android:

  1. Open the Android camera app and switch to video mode.
    Screenshot_20181207-134236.png

  2. Secure the Android device to a stationary position, or have someone else either film using the Android device or film them pedaling while you record.

  3. Be sure to film the trainer while both pedaling and coasting/freewheeling for 15-30 seconds in total. Ensure the video is no longer than 30 seconds, since longer times may increase file size over the 20MB attachment limit.
    Video-for-Submission-Android.gif

  4. a. If you haven't opened a ticket: visit our contact page from the device used to film and select the video from the attachment button as shown below:
    Android-Submit-Video.gif

    b. If you already have a ticket
    : simply attach the video in your email reply.

Contact Support

CALL US

1(877) 978-1112
(M-F) 10am-7pm ET UK?

UK: +44 800 808 5773
(M-F) 3pm-12am GMT US?


Closed 11/22