Cannot connect KICKR to an app or device.

This article applies to KICKR, MOVE, CORE, and SNAP trainers. Links on this page will open into new tabs to ensure you do not lose your place in the troubleshooting flow.

1. Close all apps and reopen only target app.

Multi-peripheral Bluetooth capable trainers can connect to up to 3 devices at once. While this means that you can connect the trainer to more than app or device over Bluetooth at a time, only one app or device should control the trainer at a time.

  1. Close all apps on your phone or tablet, and power down and ideally unplug all other wireless devices capable of communicating with the trainer in your space.
  2. Then re-open only the app you wish to use to control the trainer.

2. Reset (power cycle) trainer

Sometimes the trainer may get stuck with a previous connection that you have closed. In this instance, you should hard reset the trainer.

Wahoo trainers do not have a power button. To reset the trainer's control chip, unplug it for 30-35 seconds.

It can be a good idea to restart the desired controlling app again during this reset period.

3. Connect the trainer to the Wahoo app

If you have been trying to connect to a different app, try connecting the trainer to the Wahoo app

If the app you were trying to pair to initially was the Wahoo app, skip this step.

4. Review the advanced Bluetooth troubleshooting for iOS or Android

5. Confirm if trainer is emitting a Bluetooth signal

Check that your sensor is transmitting a Bluetooth signal by downloading the free LightBlue (Bluetooth scanner) app from the Apple or Google Play App Stores. Make sure your sensor is on, awake, and illuminated (if applicable), then open the app to find if it's listed.

If your sensor is listed in the LightBlue  app but you're still unable to pair, try the above steps again, as this is indicative of an app / phone settings issue rather than the trainer as the cause.

If your sensor remains unlisted for longer than a few minutes, please submit a support request and our support team will be happy to assist you further.