This article applies to KICKR, MOVE, and CORE trainers. Links on this page will open into new tabs to ensure you do not lose your place in the troubleshooting flow.
1. Reset (power cycle) trainer
Sometimes the trainer may get stuck with a previous connection that you have closed. In this instance, you should hard reset the trainer.
Wahoo trainers do not have a power button. To reset the trainer's control chip, unplug it for 30-35 seconds.
It can be a good idea to restart the desired controlling app again during this reset period.
2. Close all apps and reopen only the Wahoo app
Multi-peripheral Bluetooth capable trainers can connect to up to 3 devices at once. While this means that you can connect the trainer to more than app or device over Bluetooth at a time, only one app or device should control the trainer at a time.
- Close all apps on your phone or tablet, and power down and ideally unplug all other wireless devices capable of communicating with the trainer in your space.
- Then re-open and connect the trainer only to the Wahoo app.
If the app you were trying to pair to initially was the Wahoo app, skip this step.
4. Check for a firmware update, and if available, update.
See Firmware update process + troubleshooting
Once updated, or if already updated:
- Force close the Wahoo app
- With the Wahoo app closed, unplug the trainer for 30-35 seconds
- Plug the trainer back in, and re-open your preferred app.
5. Signal interference
If you find your trainer's speed or power data is still unexpectedly fluctuating, dropping to zero or spiking, it is most likely a result of signal interference.
See Signal interference KICKR/MOVE/CORE/SNAP
If your concern is unresolved or you have questions, please submit a support request and our support team will be happy to review troubleshooting and offer alternate solutions to mitigate the issue.