Pair an ELEMNT ACE, BOLT 3, or ROAM 3 to the Wahoo app

Updated

This article describes the steps to pair an ELEMNT ACE, BOLT 3, or ROAM 3 computer to the Wahoo app outside of the guided first time pairing process.  Note -- Gen 3 ELEMNT computers pair to the Wahoo app, not the ELEMNT app like previous generations.  For first time onboarding, just follow the on-screen directions.

Requirements

  • An ELEMNT ACE, BOLT 3, or ROAM 3 computer
  • A phone capable of running the current version of the Wahoo app for iOS or Android.
  • Phone Bluetooth enabled 
  • A viable phone camera lens
  • A Wahoo account profile (username/password) [free]

Steps to pair

Pairing an ELEMNT ACE, BOLT 3, or ROAM 3 computer to the Wahoo app requires actions both on the ELEMNT computer and in the Wahoo app on your phone.

On the ELEMNT ACE, BOLT 3, or ROAM 3 computer

  1. Turn on the ELEMNT computer.
  2. Navigate to the Menu screen (tap the left side button).
  3. Scroll down to Pair phone (right side buttons).
  4. Select Pair Phone (middle button).
  5. A large QR code should appear on screen. Set the ELEMNT on a flat surface.
ELEMNT ACE Ready to Ride screen with the left side button highlighted to open Device Settings ELEMNT ACE Device Settings page with the lower right side button highlighted to scroll down ELEMNT ACE Device Settings with Pair Phone selected and the middle button labeled Pair
ELEMNT ACE screen showing a Scan QR code prompt to set up the ELEMNT in the Wahoo app

ELEMNT ACE screen confirming Phone has been paired!, with a Dismiss button

In the Wahoo app 

  1. Open the Wahoo app for iOS or Android.
  2. Navigate to the Devices tab.
  3. Select (+) Pair new or (+)  as it appears.
  4. Select ELEMNT
  5. The app will turn on your phone's camera. Hold the phone above the ELEMNT so that the QR code is fully visible in the aperture in the Wahoo app.  Move the phone closer or farther away as necessary.
Wahoo app My devices tab showing No devices and the Pair new button Wahoo app Pair new menu with ELEMNT, KICKR and Sensors options Wahoo app Pair ELEMNT camera view with a framing square over the ELEMNT computer

  1. Select Pair to authorize the phone to pair with the ELEMNT when prompted (iOS only)
  2. Select Allow to authorize the ELEMNT to receive notifications when prompted.
  3. The ELEMNT is now paired and will return to the Devices tab.
iOS Bluetooth Pairing Request from ELEMNT ACE in the Wahoo app, with Cancel and Pair buttons iOS prompt asking to allow ELEMNT ACE to receive iPhone notifications, with Don't Allow and Allow Wahoo app My devices tab listing the ELEMNT ACE as Connected

Troubleshooting

  1. Move the phone camera farther from the ELEMNT computer.  Often the correct distance is farther than feels natural.
  2. Make sure your mobile device's camera is clean and clearly focused on the computer.
  3. Keep the ELEMNT ACE's screen clear of reflections and debris.
  4. Toggle your phone's Bluetooth off for 10 seconds and then back on from the iOS Settings > Bluetooth or Android Settings > Connections > Bluetooth, NOT the Quick tray controls.
    iOS Control Center Bluetooth and Wi-Fi toggles crossed out: don't use these to toggle Bluetooth
  5. Restart the ELEMNT computer and force close and re-open the Wahoo app.
  6. If your computer has been paired to this app, but is not actively connected, follow all steps in the Forget / unpair an ELEMNT ACE from the Wahoo app / phone article, and then re-pair using the full steps provided above in this article.
  7. Confirm that your ELEMNT computer is broadcasting a Bluetooth signal by downloading the LightBlue app from PunchThrough for iOS or Android. The LightBlue app is a Bluetooth scanner that will show any available Bluetooth connections in the area of the phone.

iOS specific notes

  1. It may be necessary to forget and repair your ELEMNT computer after an iOS update to re-establish a connection.
  2. On iOS 13: A new prompt to allow Bluetooth for individual apps was added to this iOS version, separately from the iPhone's main Bluetooth settings. If experiencing continued pairing issues, check the following:
    1. Open the main iOS Settings app.
    2. Scroll down to select Wahoo.
    3. Ensure that Bluetooth is toggled on.
      iPhone home screen with the Settings app highlighted iOS Settings app list with Wahoo highlighted iOS Settings for the Wahoo app with the Bluetooth access toggle on and highlighted
  3. Last resort -- Reset your iPhone's network connections -- This will reset all Bluetooth and Wi-Fi connections.
    1. Navigate to iOS Settings > General > Reset or Transfer or Reset iPhone > Reset > Reset Network Settings and confirm.
      iPhone home screen with the Settings app highlighted iOS Settings with General highlighted iOS General settings with Transfer or Reset iPhone highlighted
      iOS Transfer or Reset iPhone screen with Reset highlighted iOS Reset menu with Reset Network Settings highlighted iOS confirmation that all network settings will be deleted, with the Reset Network Settings button

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