Forget / unpair an ELEMNT ACE, BOLT 3, or ROAM 3 from the Wahoo app / phone

Updated

Forgetting / unpairing an ELEMNT ACE, BOLT 3, or ROAM 3 computer from the Wahoo app/your phone is a 3 step process on iOS and a 2 step process on Android. 

iOS

  1. Forget the computer in the Wahoo app for iOS.
  2. Forget the computer in iOS Bluetooth Settings.
  3. Forget the phone on the ELEMNT ACE, BOLT 3, or ROAM 3 computer.

1. Forget computer in Wahoo app for iOS

  1. Navigate to the Wahoo app Devices tab.
  2. Select the ELEMNT computer.
  3. Scroll to the bottom of the screen
  4. Select Unpair ELEMNT.
  5. Select Forget. 
  6. Force close the Wahoo app.
Wahoo app ELEMNT ACE device screen with Unpair ELEMNT at the bottom Wahoo app Unpair ELEMNT confirmation with Cancel and Unpair buttons Wahoo app My devices tab showing No devices and the Pair new button after unpairing

2. Forget phone in iOS Bluetooth settings

  1. Navigate to the iOS Settings app.
  2. Navigate to Bluetooth.
  3. Select the (i) icon next to the ELEMNT computer.
  4. Select Forget This Device.
  5. Select Forget Device.
  6. Repeat this process for any duplicate records in My Devices.
  7. Toggle Bluetooth off for at least 10 seconds, then toggle it back on.
iOS Settings app with Bluetooth set to On iOS Bluetooth settings listing ELEMNT ACE under My Devices as Connected, with the (i) icon iOS ELEMNT ACE device page with Forget This Device and the Forget Device confirmation

3.  Forget phone on the ELEMNT ACE, BOLT 3, or ROAM 3computer

  1. Navigate to the Device settings page (tap the left side button).
  2. Scroll down to Forget Phone (right side buttons).
  3. Select Forget (middle button).
  4. Select Yes (right button) when asked 'Forget Phone?'.
  5. Turn off the ACE, and then turn it back on.

Your ELEMNT computer is now fully unpaired and disconnected from your phone. You can now pair the ELEMNT computer to the same or a different phone.

ELEMNT ACE Ready to Ride screen with the left side button highlighted to open Device Settings ELEMNT ACE Device Settings page with the lower right side button highlighted to scroll down ELEMNT ACE Device Settings with Phone Paired selected and the middle button labeled Forget
ELEMNT ACE Forget Phone prompt reminding you to also remove it from phone Bluetooth, right button labeled Forget

Android

  1. Forget the computer in the ELEMNT app for Android.
  2. Forget the phone on the ELEMNT computer.

1. Forget computer in Wahoo app for Android

  1. Navigate to the Wahoo app Devices tab.
  2. Select the ELEMNT computer.
  3. Scroll to the bottom of the screen
  4. Select Unpair ELEMNT.
  5. Select Unpair
Wahoo app ELEMNT ACE device screen with Unpair ELEMNT at the bottom Wahoo app Unpair ELEMNT confirmation with Cancel and Unpair buttons Wahoo app My devices tab showing No devices and the Pair new button after unpairing

2. Forget phone on the ELEMNT  computer

  1. Navigate to the Device Settings page (tap the left side button).
  2. Scroll down to Forget Phone (right side buttons).
  3. Select Forget (middle button).
  4. Select Yes (right button) when asked 'Forget Phone?'.
  5. Turn off the ELEMNT and then turn it back on.

Your ELEMNT computer is now fully unpaired and disconnected from your phone. You can now pair the ELEMNT computer to the same or a different phone.

ELEMNT ACE Ready to Ride screen with the left side button highlighted to open Device Settings ELEMNT ACE Device Settings page with the lower right side button highlighted to scroll down ELEMNT ACE Device Settings with Phone Paired selected and the middle button labeled Forget
ELEMNT ACE Forget Phone prompt reminding you to also remove it from phone Bluetooth, right button labeled Forget

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