Live Track [ELEMNT]

Live Track shows your current location and route traveled to anyone with an active link.

Requirements

• Your ELEMNT computer must remain actively connected to the ELEMNT App
• Your phone must have an active internet connection and location services enabled.
• The ELEMNT App must be logged in to a Wahoo Cloud Account on the app's Profile page
• Live Track must be enabled in the Settings page of the ELEMNT App (as described below)

Setup

1. Start by navigating to Settings and scrolling to the Live Track & Maps section to ensure Live Track is on.
   
   
   
2. Once Live Track is enabled, you'll need to share the link for others to see your route and location. Select Share Live Track Link below the Live Track toggle, then choose the duration others can view your ride.
   
   
3. After choosing a duration, you'll be prompted to share your link via text message, email, or another app.

You can also select SHARE AUTOMATICALLY to share your rides each time they're started via email. Also note that though Live Tracking is enabled and configured from the Settings page of the ELEMNT App, you can always share a Live Track Link quickly from the Workout page.

Troubleshooting

1. Confirm Live Track is setup and your ride conditions 

Start by making sure Live Tracking is enabled and all requirements for live tracking are met by as defined above.

2. Check Spam:

Because Live Track emails are sent automatically, they often get flagged by spam filters. If you are  unable to send or receive Live Track links via email, it has likely been moved to a spam folder. Additionally, if a recipient cannot find the email in spam, they may have unsubscribed from all emails from us (Wahoo) and so we are prevented from sending the email. Have them contact our support team to indicate they are not receiving LiveTrack emails and confirm if they have been added to an unsubscribe list and to be removed from it.

3. Check Backgrounding Settings:

• For iOS:

1. Open the Settings app.
2. Tap on Privacy, then Location Services.
3. From here, ensure Location Services are enabled (toggled right) and ELEMNT is set to Always.
4. Once both of these are correct, return to the Settings main screen then click General.
5. Tap Background App Refresh to ensure it's enabled (at the top) and that ELEMNT is enabled in the list below.

• For Android:

1. Open the Settings app.
2. Tap Location, ensure Use location (at the top) is enabled, then tap Advanced to check Google Location Accuracy is also enabled.
3. Return to the Settings main screen to tap Apps & notifications, then See all 99* apps
   (*number of apps may vary).
4. Find and tap ELEMNT in the list, Permissions, then Location to ensure either Allow while using the app or all the time is selected.
5. Press Back twice to return to the ELEMNT App Info screen, then tap Advanced, then Battery.
6. Check that Battery optimization is listed as Not Optimized to allowed the app to run in the background.

4. Refresh Wahoo Cloud Profile:

Start on the ELEMNT app's Profile page, then:

• on iOS: tap Log Out on the top left of the page, then log back in and retry sending the Live Track link
• on Android: tap the 3 vertical dots (⋮) in the top right corner to Log Out, then log back in and retry sending the Live Track link
  
  

5. Start the ELEMNT app and Live Tracking before starting a ride. 

This allows the app time to fully connect to the ELEMNT and the Wahoo Cloud, ensuring your entire ride is consistently transmitted.