Connect ELEMNT, BOLT, or ROAM to WiFi

ELEMNT, BOLT, and ROAM all require a direct internet-connected Wi-Fi connection for automatic workout uploads, firmware updates, route or map downloads, Strava Live Segment synchronization and other internet-enabled features. If you're having trouble with an internet-based feature, it's a good idea to ensure the connection is still active following the steps below.


Connect the ELEMNT, BOLT, or ROAM to WiFi:

  1. With the ELEMNT actively paired to the ELEMNT app, navigate to the Settings tab in the ELEMNT app.

  2. Scroll down to WiFi and select WiFi Network.
    All_ELEMNT_WiFi_Settings_EL17.png

  3. Select a network ID from the list, then enter the password if prompted.

"WiFi connection successful" will display once connected. Connected networks are saved on the ELEMNT and will automatically reconnect when in range, regardless of the computer's pairing status with the ELEMNT app to send automatic uploads to any authorized accounts (like Strava, etc).

 

WiFi Issues

For those trying to connect to a cellular phone's WiFi hotspot, please see the Travel Help article.

If you are unable to get your ELEMNT to join a particular WiFi network, check the following:

  • ELEMNT computers only support 2.4GHz wireless networks. Though 5GHz networks can be present without causing interference, the ELEMNT can not connect to 5GHz wireless networks directly.

  • ELEMNT computers only connect to WiFi channels 1 - 9. Though most WiFi routers will auto-select a channel from 1 - 9, on some routers, particularly those in the UK and EU, it's possible for the channel to be set outside this range manually. Please check your router settings following manufacturer instructions.

  • ELEMNT computers do not support networks that require a splash page to connect (802.1x EAP networks). These are often found in hotels, restaurants, and airports which send devices to a web page for authentication or acceptance of terms before granting internet access.

  • ELEMNT computers can connect mobile hotspots, provided they are created on a different phone the ELEMNT is paired to. Please see the Travel Article for more info.

  • If issues persist, try forgetting the network from the ELEMNT app's Settings page (pictured above), rebooting the router, and reconnecting.

  • ELEMNT computers use dynamic, randomized MAC addresses for privacy and security purposes as prescribed in Android documentation, making them incompatible with networks utilizing MAC address filters or whitelists.
  • As a final step, check to see if you still have issues by using another WiFi connection entirely.  The great majority of issues are caused by an incompatible or insufficiently resourced wifi network.

Can't find what you're looking for? Contact our Support Team.

Start a chat Submit a support request

Live Chat agents are available 5am-5pm ET (UTC -5) / 10am-10pm GMT (UTC 0) Monday-Friday.