Call, text, and email alerts with ELEMNT, BOLT, or ROAM

With notifications enabled in your phone settings, and in the ELEMNT app Settings > Alerts section, you should receive an alert on your ELEMNT computer for the following:

  • Calls
  • Text messages
  • Emails
  • Additional smart notifications

Compatibility

  • All ELEMNT GPS computers (ELEMNT, BOLT, and ROAM)
  • iOS/Android native messaging apps +
    • Line
    • Signal
    • Telegram
    • WeChat
    • WhatsApp

Requirements

  • The current ELEMNT computer firmware version
  • The current ELEMNT app version
  • Your ELEMNT computer actively paired and connected to the ELEMNT app via Bluetooth
  • No other devices capable of receiving message notifications paired to your phone
  • Notifications fully enabled on your phone
  • Notifications permissions enabled for both your chosen messaging app*
    • That you are using the phone's native messaging app, or one of the others listed above.  
  • Notifications enabled 

Troubleshooting

iOS

  1. Confirm you have the relevant alert type (messages, phone calls, emails) enabled in the ELEMNT app > Settings > Alerts and that Do not disturb is not toggled on.
    bica-settings-alerts-300.png

  2. Confirm you are using the phone's native messaging app or one of the others listed above.  You will NOT receive alerts for messages and emails received by other third-party apps not listed above.
  3. Confirm you do not have another device actively connected to your phone that can receive the notifications (your smart watch, your car, etc). Disable notifications on that other device to receive them on your ELEMNT computer.
  4. Confirm notifications are appearing in your iOS notifications center. This is required in order for the messages to be received by the ELEMNT, BOLT, or ROAM. If you do not see the message in the iOS notifications center, please check your iOS settings. This is also a sign notifications are being received by another device.
  5. Confirm your ELEMNT app and computer firmware versions are up to date. Check for updates in the phone's app store. The ELEMNT firmware update process is here.
  6. Confirm that the following settings are toggled on/selected
    1. Settings > Notifications > Messages 
    2. Settings > Notifications > Phone
      ios-setting-notifications-messages-hlight-300.png ios-settings-notifications-phone-hlight-300.png
  7. If unresolved, Forget and the re-pair the ELEMNT computer, confirming both the Bluetooth pairing and notifications permissions when prompted.
    bica-btpairingrequest-300v2.png bica-pairnotificationsrequest-300v2.png
  8. After successfully re-pairing, restart your phone.

Android

  1. Confirm you have the relevant alert type (messages, phone calls, emails) enabled in the ELEMNT app > Settings > Alerts and that Do not disturb is not toggled on.
    baca-settings-alerts-300.png

  2. Confirm you are using the phone's native messaging app or one of the others listed above.  You will NOT receive alerts for messages and emails received by other third-party apps not listed above.
  3. Confirm you do not have another device actively connected to your phone that can receive the notifications (your smart watch, your car, etc). Disable notifications on that other device to receive them on your ELEMNT computer.
  4. Confirm notifications are appearing in your lock screen. This is required in order for the messages to be received by the ELEMNT, BOLT, or ROAM.
  5. Confirm your ELEMNT app and computer firmware versions are up to date. Check for updates in the phone's app store. The ELEMNT firmware update process is here.
  6. Confirm that the following settings are toggled on/selected in Settings > Apps > ELEMNT Notifications
    android-settings-apps-baca-notificationsselected-300.png android-settings-apps-baca-notificationssettingsselected-300.png
  7. Confirm that the ELEMNT app has notification access in Android Settings > Apps > Special Access > Notification access
    android-settings-apps-threedotsselected-300.png android-settings-apps-specialaccessselected-300.png android-settings-apps-specialaccess-notificationsselected-300.png android-settings-apps-specialaccess-notifications-access-300.png
  8. If unresolved, Forget and the re-pair the ELEMNT computer, confirming permissions when prompted.
  9. After successfully re-pairing, restart your phone.

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