Troubleshooting First Steps
See KICKR SNAP First Troubleshooting
My bike does not fit on the SNAP.
See My bike does not fit on the SNAP
There is a strange noise or vibration.
The trainer is completely unresponsive.
See The SNAP is completely unresponsive
Trainer lights are on, but I cannot connect my SNAP to an app or device.
See Cannot connect SNAP to an app or device
The trainer is connected, but there is no speed or power data.
See The SNAP is connected, but there is no speed or power data.
The trainer is connected, but there are intermittent spikes or dropouts.
See SNAP power spikes or dropouts
The trainer is connected, but the trainer is stuck or locking up.
See SNAP is stuck or locking up
The trainer is connected, but I cannot update the firmware.
See Cannot update SNAP firmware