SNAP Troubleshooting Guide

Troubleshooting First Steps

See KICKR SNAP First Troubleshooting

My bike does not fit on the SNAP.

See My bike does not fit on the SNAP

There is a strange noise or vibration.

See SNAP noise or vibration

The trainer is completely unresponsive.

See The SNAP is completely unresponsive

Trainer lights are on, but I cannot connect my SNAP to an app or device.

See Cannot connect SNAP to an app or device

The trainer is connected, but there is no speed or power data.

See The SNAP is connected, but there is no speed or power data.

The trainer is connected, but there are intermittent spikes or dropouts.

See SNAP power spikes or dropouts

The trainer is connected, but the trainer is stuck or locking up.

See SNAP is stuck or locking up

The trainer is connected, but I cannot update the  firmware.

See Cannot update SNAP firmware

Spindown calibration troubleshooting

See Spindown Calibration Troubleshooting for SNAP