1. Close all apps and reopen only target app.
The SNAP is only able to connect to one app or device at a time.
- Close all apps on your phone or tablet, and power down and ideally unplug all other wireless devices capable of communicating with the trainer in your space.
- Then re-open only the app you wish to use to control the trainer.
2. Reset (power cycle) trainer
Sometimes the trainer may get stuck with a previous connection that you have closed. In this instance, you should hard reset the trainer.
Wahoo trainers do not have a power button. To reset the trainer's control chip, unplug it for 30-35 seconds.
It can be a good idea to restart the desired controlling app again during this reset period.
3. Connect the trainer to the Wahoo app
If you have been trying to connect to a different app, try connecting the trainer to the Wahoo app.
If the app you were trying to pair to initially was the Wahoo app, skip this step.
4. Check for a firmware update, and if available, update.
See Firmware update process + troubleshooting
Once updated, or if already updated:
- Force close the Wahoo app
- With the Wahoo app closed, unplug the trainer for 30-35 seconds
- Plug the trainer back in, and re-open your preferred app.
5. Signal interference
If you find your trainer's speed or power data is still unexpectedly fluctuating, dropping to zero or spiking, it is most likely a result of signal interference.
See Signal interference KICKR/MOVE/CORE/SNAP
6. Check for and clean the optical tape on the SNAP
If your concern is unresolved or you have questions, please submit a support request and our support team will be happy to assist you further.