1. Review the standard spindown calibration procedure
See Spindown Calibration for SNAP
2. Close all apps and reopen only target app.
Only one app or device can properly connect to the SNAP at a time. Conflicting connections are often the sources of issues.
- Close all apps on your phone or tablet, and power down and ideally unplug all other wireless devices capable of communicating with the trainer in your space.
- Then re-open only the app you wish to use to control the trainer.
3. Reset (power cycle) trainer
Sometimes the trainer may get stuck with a previous connection that you have closed. In this instance, you should hard reset the trainer.
Wahoo trainers do not have a power button. To reset the trainer's control chip, unplug it for 30-35 seconds.
It can be a good idea to restart the desired controlling app again during this reset period.
4. Connect the trainer to the Wahoo app
If you have been trying to connect to a different app, try connecting the trainer to the Wahoo app.
If the app you were trying to pair to initially was the Wahoo app, skip this step.
5. Check for a firmware update, and if available, update.
See Firmware update process + troubleshooting
Once updated, or if already updated:
- Force close the Wahoo app
- With the Wahoo app closed, unplug the trainer for 30-35 seconds
- Plug the trainer back in, and re-open the Wahoo app.
6. Ensure that no other device/app capable of connecting to the SNAP are off, and ideally unplugged.
If your concern is unresolved or you have questions, please submit a support request and our support team will be happy to assist you further.