Troubleshoot an ELEMNT GPS computer

 

Often, issues can be resolved with a few troubleshooting steps. Please see the associated articles for troubleshooting.  Troubleshooting steps are found at the bottom of a general topic article.  If unresolved, please submit a support request and our support team will happily assist you.

Physical product issues

Having an issue with the screen, buttons, or mounting hub on the back of the unit? Submit a support request and our support team will happily assist you.

Frozen, stuck, locked-up, rebooting, or wholly unresponsive

Please see the ELEMNT Frozen, stuck, locked-up, rebooting, or wholly unresponsive article.

Alerts and notifications

Please see the Call, text, and email alerts with ELEMNT, BOLT, or ROAM article.

Data accuracy [GPS, distance, elevation, temperature]

Please see the Data Accuracy article. 
For elevation related concerns specifically, please see Why are there Elevation differences in my ride data?

Firmware

Please see the How To Update Firmware on ELEMNT, BOLT, or ROAM article.

Live Track

Please see the Live Track article.

Pairing / Forgetting an ELEMNT computer

Please see the following articles:
Pair an ELEMNT, BOLT, or ROAM to the ELEMNT app
Forget / unpair an ELEMNT, BOLT, or ROAM from the ELEMNT app

Pairing sensors

Please see the Pair Sensors to an ELEMNT article.

Planned workouts

Please see the Planned Workouts [ELEMNT] article.

Routes

Please see as relevant:

Strava Live Segments

Please see the Strava Live Segments article.

Sharing or uploading rides

Please see the Authorize a 3rd party app for route sync or completed ride upload [ELEMNT] article.



 

 

 

Can't find what you're looking for? Contact our Support Team.

Start a chat Submit a support request

Live Chat agents are available 5am-5pm ET (UTC -5) / 10am-10pm GMT (UTC 0) Monday-Friday.