Often, issues can be resolved with a few troubleshooting steps. Please see the associated articles for troubleshooting. Troubleshooting steps are found at the bottom of a general topic article. If unresolved, please submit a support request and our support team will happily assist you.
Physical product issues
Having an issue with the screen, buttons, or mounting hub on the back of the unit? Submit a support request and our support team will happily assist you.
Frozen, stuck, locked-up, rebooting, or wholly unresponsive
Please see the ELEMNT Frozen, stuck, locked-up, rebooting, or wholly unresponsive article.
Alerts and notifications
Please see the Call, text, and email alerts with ELEMNT, BOLT, or ROAM article.
Data accuracy [GPS, distance, elevation, temperature]
Please see the Data Accuracy article.
For elevation related concerns specifically, please see Why are there Elevation differences in my ride data?
Firmware
Please see the How To Update Firmware on ELEMNT, BOLT, or ROAM article.
Live Track
Please see the Live Track article.
Pairing / Forgetting an ELEMNT computer
Please see the following articles:
Pair an ELEMNT, BOLT, or ROAM to the ELEMNT app
Forget / unpair an ELEMNT, BOLT, or ROAM from the ELEMNT app
Pairing sensors
Please see the Pair Sensors to an ELEMNT article.
Planned workouts
Please see the Planned Workouts [ELEMNT] article.
Routes
Please see as relevant:
- Authorize a 3rd party app for route sync or completed ride upload [ELEMNT]
- Import a Route/routes to ELEMNT
- Sync / Download Routes to ELEMNT
- Create a Route from History [ELEMNT]
- Share a Route [ELEMNT]
Strava Live Segments
Please see the Strava Live Segments article.
Sharing or uploading rides
Please see the Authorize a 3rd party app for route sync or completed ride upload [ELEMNT] article.