CORE Troubleshooting Guide

Please find the closest description to your presenting concern below:

My bike does not fit on the CORE.

See My bike does not fit on the CORE.

The CORE is not level.

See The CORE is not level.

There is a strange noise or vibration.

See CORE noise or vibration.

The trainer is completely unresponsive.

See The CORE is completely unresponsive.

Trainer lights are on, but I cannot connect to an app or device.

See Cannot connect CORE to app or device.

The trainer is connected, but there is no speed, cadence, or power data.

See The CORE is connected, but there is no speed, cadence, or power data.

The trainer is connected, but there is no power or cadence data, and speed is intermittent < 12 mph.

See The CORE is connected, but there is no power or cadence data, and speed is intermittent < 12 mph.

The trainer is connected, but there are intermittent spikes or dropouts.

See The CORE power spikes or dropouts

The trainer is connected, but the trainer is stuck or locking up.

See The CORE is connected, but the trainer is stuck or locking up.

The trainer is connected, but the trainer power data does not match another power meter.

See The CORE power data does not match another power meter or seem right.

The trainer is connected, but I cannot update the trainer's firmware.

See Cannot update the CORE's firmware.

Spindown calibration troubleshooting

See Spindown Calibration Troubleshooting for CORE.