Troubleshoot TRACKR SPEED

If the sensor is unresponsive (no LEDs)...

Before first use --

To wake the sensor for first use, spinning the wheel of the bicycle will activate the accelerometer of the TRACKR SPEED. Once the sensor is awake, the blue LED will blink slowly and will flash quickly before going solid once the sensor is successfully paired to an app or device. 

Any other time --

1. Confirm unit is awake and responsive by spinning the wheel of the bicycle to activate the accelerometer of the TRACKR SPEED, once awake the blue LED will blink slowly and will flash quickly before going solid once the sensor successfully pairs to an app or device. 
2. Check the battery connection. While the battery is removed, flex the metal prongs that connect to the battery by pressing them towards the middle of the sensor pod. If the prongs are pushed down too far, this can prevent a strong connection with the battery.
3. If unresolved, please try replacing the battery - data can fail to transmit properly on a low battery. Please note that Wahoo does not recommend the use of any battery with a "bitter/child deterrent" coating (specifically, but not limited to those made by Duracell). These batteries are not approved for use Wahoo devices and may only be used at your own risk should you choose to use them. This coating has the potential to reduce battery performance and may degrade sensor functionality. Wahoo recommends using Panasonic coin-cell batteries or another name brand for optimal performance and tracking.
4. If unresolved/unavailable, contact our support team with
   1. a description of the issue and what you've tried,
   2. your proof of purchase or Wahoo order number,
   3. your contact phone number
   4. your email address, and
   5. your preferred shipping address

If you do not see the sensor when attempting to pair

Please make sure that the TRACKR SPEED is not already paired under your phone's bluetooth settings, this can prevent other apps from pairing to the TRACKR SPEED, please see the links below for iOS and Android bluetooth troubleshooting:

iOS Bluetooth Troubleshooting

Android Bluetooth Troubleshooting

Check for Interference

If none of these resolves your issue and the LEDs are still functioning, you may be experiencing signal interference which can be caused by the following:

• Previously paired apps or devices: The most common cause of interference is a previously paired app or device. It's important to unpair your sensor from all other apps and devices (including previously paired computers, phones, watches, or the ELEMNT, etc.), force stopping apps or shutting down additional devices before pairing with another.
• Physical distance: Signal strength degrades as distance increases. For best results, keep your device less than 5 feet from your TRACKR SPEED sensor.
• Wireless signals: Any devices that transmit wireless signals or electromagnetic fields can cause interference, especially these:
  • Wireless routers
  • Wireless or Bluetooth headphones or speakers
  • Bike lights
  • Video recording devices (GoPro's, etc)
  • Wireless video receivers or transmitters (Chromecast, AirPlay, Roku, etc.) 
  • Fans (especially large ones): avoid placing between your device and TICKR 
  • Cordless home phones
  • Satellite or cable boxes
  • Microwave ovens
  • Power sources (power lines, boxes, lines in walls) 
  • Wireless mice/keyboards
  • Certain TVs (especially WiFi Smart TVs) or monitors 
  • Anything else that can transmit wireless signals, including radios and baby monitors
• Physical barriers: Walls, metal desks, counters, and even the human body can degrade signal quality.

If any of these are affecting your signal, try uninstalling, disabling, or shutting down offending devices. Alternatively, try relocating the sensor further from the source of interference or to a new environment completely.

If you're still having trouble, please submit a support request and we'll be happy to assist you further.