The support definitions, intervals, and current support status for Wahoo products can be found below:
Product support definitions
Current, Discontinued, and Obsolete products
Current products
Wahoo products are considered current when currently available for sale directly by Wahoo. Current products have informational, hardware, and software support.
Discontinued products
Wahoo products are considered discontinued when no longer offered for sale directly by Wahoo. Discontinued products may still be available from third party retailers. Discontinued products have informational, hardware, and software support.
Obsolete products
Wahoo products are considered obsolete when hardware and/or software support is no longer available for that product. Related parts, adapters, and accessories are no longer available for obsolete products. Obsolete products may still function within the Wahoo software ecosystem, but there is no active software support for those products. Functionality for obsolete products may change or cease at any time at Wahoo’s sole discretion. Informational support for obsolete products may be limited.
Product support status
A Wahoo product’s support status is constituted by the three following categories separately: [1] informational support, [2] hardware support and [3] software/firmware support.
Informational support
Wahoo’s customer support team is always happy to assist with questions about your product, how it works, troubleshooting, etc. In the case that you are not able to answer a question using the support documentation at support.wahoofitness.com, please contact our support team with questions.
Hardware support
Warranty support
The warranty support period for Wahoo products varies by product and region. Please see the Warranty page for your geographic region for full warranty details. Where local laws and regulations provide greater protection, those will apply.
Please contact our support team with questions or to pursue a warranty claim.
Out of Warranty support
Replacement or spare adapters and accessories
Many common product adapters or accessories may separately be available for sale at wahoofitness.com.
Parts and service documentation for serviceable products
Wahoo offers, for purchase, any available replacement device component parts and related service documentation for out of warranty products that Wahoo (or Wahoo-authorized service providers) actively services/repairs. Where local laws and regulations provide for longer periods than listed by this general policy, those will apply.
Parts, adapters, and accessories for non-serviceable products
A limited number of certain parts, adapters, or accessories for current or discontinued non-serviceable products may still be available for purchase, beyond those available for sale at wahoofitness.com.
For questions about out of warranty replacement parts, adapters, accessories or service documentation, please contact our support team after confirming the status of your product in the lists below.
Software / Firmware support
Device software/firmware stability updates
Wahoo will provide software/firmware stability updates for products for at least 2 years from the last date of direct sale of that product.
Product support status
Hardware products
Warrantied products
Please see our warranty page for your region for full warranty details for your product.
Current serviceable products
Current non-serviceable products
- ELEMNT ACE
- ELEMNT BOLT 3
- ELEMNT ROAM 3
- KICKR 6 (2022)
- KICKR BIKE SHIFT
- KICKR CORE 2
- KICKR MOVE
- KICKR ROLLR
- KICKR CLIMB
- KICKR DESK 2
- KICKR Direct Connect
- KICKR HEADWIND
- RPM CADENCE
- SPEEDPLAY AERO
- SPEEDPLAY Cleats (Standard Tension / Easy Tension)
- SPEEDPLAY COMP pedals
- SPEEDPLAY NANO pedals
- SPEEDPLAY POWER pedals (Dual / Single)
- SPEEDPLAY ZERO pedals
- TICKR FIT
- TRACKR HEART RATE
- TRACKR RADAR
- TRACKR SPEED
Discontinued serviceable products
- KICKR BIKE 2
Discontinued non-serviceable products
- BLUE SC
- ELEMNT BOLT 2
- ELEMNT ROAM 2
- ELEMNT RIVAL
- KICKR 5 (2020)
- KICKR CORE 1
- KICKR SNAP
- TICKR 2
-
TICKR X 2
Obsolete Hardware products
- Armband
- Balance smart scale
- Blue HR
- Bike Case/Pack
- ELEMNT
- ELEMNT BOLT 1
- ELEMNT MINI
- ELEMNT ROAM 1
- Key & Run/Gym Pack
- KICKR 1 (2012-2015)
- KICKR 2 (2016)
- KICKR 3 (2017)
- KICKR 4 (2018)
- KICKR DESK 1
- KICKR STEER
- Protector Case
- PROTKT
- RFLKT / RFLKT+
- RPM Speed
- Pre-Wahoo SPEEDPLAY pedals
- Stride sensor
- TICKR 1
- TICKR RUN
- TICKR X 1
***If you do not see your product listed above, please contact our support team with questions about any available out of warranty hardware support options.
Software products
Current Software products
- Wahoo app for iOS or Android
- ELEMNT companion app for iOS or Android
- SYSTM app for MacOS (Intel | Apple Silicon), iOS, Android, or Windows
Obsolete Software products
- The Sufferfest
- Now available as part of Wahoo SYSTM app for MacOS (Intel | Apple Silicon), iOS, Android, or Windows
- Wahoo KICKR Studio
- Wahoo Odometer
- Wahoo RGT (Road Grand Tours)
- Wahoo RunFit
- Wahoo Segments
- Wahoo Utility
- Wahoo Wellness
We may add to, change, or remove any part of this list at any time without prior notice to you other than listing of a later effective date than the one set forth at the top of this page. Such modification shall be effective immediately upon posting at the Site.