Windows 10 issue - RGT crashes when started on NVIDIA GPUs

Problem

RGT screen crashes when started in Windows 10, this could impact some users with dedicated GPUs.

We are investigating this issue.

  1. First check that you have the latest drivers installed for your dedicated GPU, if not install them, then try to open RGT again before moving on to the steps below.

 

Workaround/Solution

Start RGT Cycling using your integrated video card.

  1. Open the NVIDIA Control Panel

  2. Click on the Program Settings tab

  3. Click the Browse button and find RGT

  4. From the "preferred graphics processor for this program:" select "Integrated Graphics"

  5. Click on the Apply button

  6. Start RGT

 

This issue may be due to Citrix Casting in the new Workspace Hub feature added to the Citrix Workspace recently. If installed, follow the steps below:

  1. Uninstall Citrix Workspace
  2. Re-Install it from Command Prompt using the following command: 
    CitrixWorkspaceApp.exe ADDLOCAL=ReceiverInside,ICA_Client,AM,SELFSERVICE,DesktopViewer,Flash,Vd3d,WebHelper,BrowserEngine
    (there's a space after the executable name like a typical parameter)
  3. This will install Citrix Workspace without Workspace Hub which has the Citrix Casting driver causing the crash.