Trainer not detected or resistance not changing

  • You are not able to connect to your trainer OR your trainer is not showing up as detected in the Power and Slope tabs.

OR

  • You are able to connect to your smart trainer, but once you start and ride you do not feel any resistance changes as the slope changes.

Please make sure there are no applications (such as Garmin or Zwift) that are using the ANT+/BLE service running in the background. 

Please make sure that you close all applications on your mobile device that are connected via BLE to the trainer as well.

It is a good idea at this point to check if there is an update to your trainer’s firmware before you continue. Use the app supported by your trainer to check for firmware updates regularly.

Please try the following Android:

  1. Please make sure that no other applications are using the trainer and close them all

  2. Check to make sure that you have Location Services turned ON for RGT Cycling app 

    1. (Android Settings → Apps → RGT Cycling → Permissions)

  3. Make sure that Bluetooth is turned ON on your mobile phone

  4. IF you have an ANT USB Dongle, unplug it and plug it back in the USB port (ANT is supported only through Windows/MacOS with a compatible ANT USB Dongle)

  5. Power cycle your trainer OFF/ON

  6. Start RGT Cycling

Please try the following iPhone/iPadOS:

  1. Please make sure that no other applications are using the trainer and close them all

  2. Check to make sure that you have Bluetooth turned ON for RGT cycling mobile app

    1. (Settings-> RGT Cycling -> Bluetooth ON)

  3. Make sure that Bluetooth is turned ON on your mobile phone

  4. IF you have an ANT USB Dongle, unplug it and plug it back in the USB port (ANT is supported only through Windows/MacOS with a compatible ANT USB Dongle)

  5. Power cycle your trainer OFF/ON

  6. Start RGT Cycling

Please try the following on Windows:

  1. Please make sure that no other applications are using the trainer and close them all

  2. Check to make sure that Bluetooth is turned ON on your system

    1. (Windows Settings → Devices → Bluetooth & other devices → Bluetooth is toggled ON)

  3. IF you have an ANT USB Dongle, unplug it and plug it back in the USB port (ANT is supported only through Windows/MacOS with a compatible ANT USB Dongle)

  4. Power cycle your trainer OFF/ON

  5. Start RGT Cycling

Please try the following on MacOS:

  1. Please make sure that no other applications are using the trainer and close them all

  2. Check to make sure that Bluetooth is turned ON on your system

    1. (System Preferences→ Bluetooth → Bluetooth is toggled ON)

  3. IF you have an ANT USB Dongle, unplug it and plug it back in the USB port (ANT is supported only through Windows/MacOS with a compatible ANT USB Dongle)

  4. Power cycle your trainer OFF/ON

  5. Start RGT Cycling

If your trainer is BLE FTMS or ANT FE-C compatible and outputs power it should be supported, email support@rgtcycling.com and let us know what trainer you have.