If you experience an error message indicating that your ELEMNT is not able to connect to your iOS device, please follow the steps below to completely unpair and re-pair the ELEMNT with the phone. These steps are the same for all ELEMNT computers (ELEMNT, BOLT, or ROAM).
Step 1: Forget the ELEMNT in the ELEMNT app
- Open the ELEMNT app on your iPhone
- Select the Settings tab
- Scroll to the bottom of the page and select Unpair ELEMNT
Step 2: Forget the phone on the ELEMNT
- Power on the ELEMNT
- Press the power button to bring up the menu
- Scroll down to select FORGET PHONE
Step 3: Forgetting the ELEMNT in your phone's Bluetooth settings
- Open the iOS settings app
- Select Bluetooth
- Under my devices, find the ELEMNT and select the info button on the right
- Select Forget This Device
- Repeat these steps for any duplicate listings of the device
- Important: Toggle the Bluetooth switch at the top of the screen off for 10 seconds, then back on
Step 4: Re-pairing the ELEMNT to your phone
- Quickly press the left-side button on your ELEMNT to display the menu
- Scroll (with the right-side buttons) to either PAIR PHONE or FORGET PHONE
- Your device may reboot, displaying the QR code when it powers back on
- If the QR code does not immediately display on reboot, return to the settings menu on the ELEMNT and select PAIR PHONE - the QR code should now be shown
- Return to the ELEMNT App on your iPhone, then navigate to the Settings tab to add and re-pair the ELEMNT
