ELEMNT ACE first time Onboarding

Requirements

  • A phone capable of running the current version of the Wahoo app for iOS or Android.  Currently requires iOS 16+ / Android 10+.
  • The Wahoo app for iOS or Android.
  • An active data connection (cell or Wi-Fi) for that phone.
  • An available 2.4 or 5Ghz Wi-Fi network (for immediate firmware and map updates)

Semi-automated first time onboarding 

  1. Turn on the ELEMNT ACE by holding the power button on the left side of the unit.
  2. Scan the QR code that appears with your phone's camera and select the Wahoo link. This will...
    ace-scanonboardqr.png ioscamera-scanaceqr-300.png blank320x100.png
    1. If the Wahoo app is already installed on your phone, it will open the Wahoo app and automatically pair the ELEMNT ACE to the Wahoo app (not the ELEMNT app).
      ace-onboardstep1-a320.png wa-aceonboard-beginsetup-300.png wa-ace-iospairrequest.png
      wa-aceonboard-notifications-300.png blank320x100.png blank320x100.png
      • If the Wahoo app is not installed, it will prompt you to download the Wahoo app and login with your existing Wahoo username and password, or create a new username/password.
        • If you already have a Wahoo account (used with a previous ELEMNT computer or the SYSTM app), we would suggest using that, so that your ride/activity history will be synced.
      • Authorize permissions (Pairing and Notifications) as requested to ensure proper ACE-Wahoo app communication.
    2. Prompt you to connect your ACE to a local Wi-Fi network.
      • Connecting the ACE to a Wi-Fi network is required in order to update the firmware before first use. In order to be compatible, a Wi-Fi network must be
        • 2.4 or 5 Ghz frequency,
        • set to a channel, 1-9,
        • authenticated via simple text password, not a secondary splash page, and
        • not have MAC address filtering/whitelisting enabled.
      • If a network is saved and connected, it will appear immediately below the ELEMNT Wi-Fi toggle with a check mark beside it.
      • If a network is saved, but not connected, it will appear just below the ELEMNT Wi-Fi toggle, but without a check mark.
        ace-onboardstep2-wifi-a320.png wa-ace-onboardstep2.1-wifi-300.png wa-ace-onboardstep2.2-wifi-300.png
        wa-ace-onboardstep2.3-wifi-300.png blank320x100.png blank320x100.png
    3. Update the computer to the current firmware.
      • This automated process will result in the ACE restarting multiple times as the firmware is updated to the current version. The firmware must be updated in order for the computer to communicate fully with the Wahoo app. 
        ace-onboardstep3-firmware-a320.png blank320x100.png wa-ace-onboard3firmwareuptodate-300.png
    4. Prompt you to add/update any desired local maps.
      • If not automatically skipped, manually continue through this step without any adjustments as the ACE ships with updated versions of all available world maps with plenty of room for route files and completed ride files.
  3. Your ELEMNT ACE is ready for customization.
    ace-r2r-nosensors-a320.png wa-ace-onboarddone-300.png wa-mydevices-ace-300.png

Troubleshooting

  1. If you are having difficulties, you can manually initiate the ACE pairing process in the Wahoo app using the steps in Pair an ELEMNT ACE to the Wahoo app.
  2. Please note -- ACE setup requires:
    • A phone capable of running the current version of the Wahoo app (not ELEMNT app) for iOS or Android.  The Wahoo app currently requires iOS 16+ / Android 10+
    • An active data connection (cell or Wi-Fi) for that phone.
    • An available 2.4 or 5Ghz Wi-Fi network (for immediate firmware and map updates).
  3. All Wahoo app permissions and device-app permissions accepted during the Wahoo app setup and pairing process. The permissions the app requests are required 

Can't find what you're looking for? Contact our Support Team.

Start a chat Submit a support request

Live Chat agents are available 5am-5pm ET (UTC -5) / 10am-10pm GMT (UTC 0) Monday-Friday.