Pair an ELEMNT ACE to the Wahoo app

This article describes the steps to pair an ELEMNT ACE computer to the Wahoo app outside of the guided first time pairing process. For that process, just follow the on-screen directions.

Requirements

  • An ELEMNT ACE computer
  • A phone capable of running the current version of the Wahoo app for iOS or Android.
  • Phone Bluetooth enabled 
  • A viable phone camera lens
  • A Wahoo account profile (username/password) [free]

Steps to pair

Pairing an ELEMNT ACE computer to the Wahoo app requires actions both on the ELEMNT ACE computer and in the Wahoo app on your phone.

On the ELEMNT ACE computer

  1. Turn on the ELEMNT ACE.
  2. Navigate to the Menu screen (tap the left side button).
  3. Scroll down to Pair phone (right side buttons).
  4. Select Pair Phone (middle button).
  5. A large QR code should appear on screen. Set the ELEMNT on a flat surface.
ace-r2r-accessdevicesettings.png ace-devicesettingsscrolldown-a320.png ace-pairphone-a320.png
ace-pairscanqr-a320.png

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In the Wahoo app 

  1. Open the Wahoo app for iOS or Android.
  2. Navigate to the Devices tab.
  3. Select (+) Pair new or (+)  as it appears.
  4. Select ELEMNT
  5. The app will turn on your phone's camera. Hold the phone above the ELEMNT so that the QR code is fully visible in the aperture in the Wahoo app.  Move the phone closer or farther away as necessary.
wa-devices-pair-300.png wa-devices-pairelemnt-300.png wa-pairelemntcamera-300.png

  1. Select Pair to authorize the phone to pair with the ELEMNT when prompted (iOS only)
  2. Select Allow to authorize the ELEMNT to receive notifications when prompted.
  3. The ELEMNT is now paired and will return to the Devices tab.
wa-ace-iospairrequest.png wa-ace-notificationspermission-300.png wa-mydevices-ace-300.png

Troubleshooting

  1. Move the phone camera farther from the ELEMNT ACE. Often the correct distance is farther than feels natural.
  2. Make sure your mobile device's camera is clean and clearly focused on the computer.
  3. Keep the ELEMNT ACE's screen clear of reflections and debris.
  4. Toggle your phone's Bluetooth off for 10 seconds and then back on from the iOS Settings > Bluetooth or Android Settings > Connections > Bluetooth, NOT the Quick tray controls.
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  5. Restart the ELEMNT ACE and force close and re-open the Wahoo app.
  6. If your computer has been paired to this app, but is not actively connected, follow all steps in the Forget / unpair an ELEMNT ACE from the Wahoo app / phone article, and then re-pair using the full steps provided above in this article.
  7. Confirm that your ELEMNT ACE computer is broadcasting a Bluetooth signal by downloading the LightBlue app from PunchThrough for iOS or Android. The LightBlue app is a Bluetooth scanner that will show any available Bluetooth connections in the area of the phone.

iOS specific notes

  1. It may be necessary to forget and repair your ELEMNT ACE after an iOS update to re-establish a connection.
  2. On iOS 13: A new prompt to allow Bluetooth for individual apps was added to this iOS version, separately from the iPhone's main Bluetooth settings. If experiencing continued pairing issues, check the following:
    1. Open the main iOS Settings app.
    2. Scroll down to select Wahoo.
    3. Ensure that Bluetooth is toggled on.
      ios-homesettings-300.png ios-setting-apps-wahoo-300.png ios-settings-wa-permissions-ble-300.png
  3. Last resort -- Reset your iPhone's network connections -- This will reset all Bluetooth and Wi-Fi connections.
    1. Navigate to iOS Settings > General > Reset or Transfer or Reset iPhone > Reset > Reset Network Settings and confirm.
      ios-homesettings-300.png ios-settings-generalselected-300.png ios-settings-general-resetselected-300.png
      ios-settings-general-reset-resetselected-300.png ios-settings-general-reset-reset-resetnetworkselected-300.png ios-settings-general-reset-reset-resetnetwork-confirm-300.png

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