Check for a firmware update, and if available, update using the process described below.
Requirements
- A Bluetooth® enabled phone or tablet on iOS 16 or Android 10 or newer
- Your device actively connected to the internet over Wi-Fi
- The Wahoo app for iOS or Android
- A trainer that is not connected to ANY additional apps or devices (ensure previously connected devices are off/disabled and no other apps are running in the background on your phone)
Update Steps
- Ensure
- your trainer is plugged in and powered on
- your phone or tablet is within 5 feet of the trainer
- your phone or tablet has a viable Wi-Fi connection
- Bluetooth is enabled in your phone or tablet's device settings
- NO OTHER devices are paired to your phone or tablet's Bluetooth, including smart watches and headphones
- NO OTHER devices capable of pairing to the trainer are powered up or on (unplug as necessary)
- As few wireless devices as possible are on in the vicinity. If you can unplug it, do so.
- Open the Wahoo app.
- Open the Devices tab.
- Select your trainer or add it if you have yet to pair your trainer. Upon establishing a connection with your KICKR, the Wahoo app will determine if your trainer's firmware is out of date. If an update is available, the app will display a notice - Update Available.
- Select Update firmware
- The app will list the firmware version update available. Select Install update and leave your device near the KICKR until the update is complete.
- Once the update is finished, you are prompted to toggle Bluetooth® off and back on in the iOS Settings app to refresh the connection. We also recommend you restart your trainer by unplugging it for 30 seconds after an update.
Your Wahoo smart trainer is now on the latest firmware and ready to ride!
Troubleshooting
If an update fails--
- Ensure
- your trainer is plugged in and powered on
- your phone or tablet is within 5 feet of the trainer
- your phone or tablet has a viable Wi-Fi connection
- Bluetooth is enabled in your phone or tablet's device settings
- NO OTHER devices are paired to your phone or tablet's Bluetooth, including smart watches and headphones
- NO OTHER devices capable of pairing to the trainer are powered up or on (unplug as necessary)
- As few wireless devices as possible are on/plugged in in the vicinity. If you can unplug it, do so.
- Force close the Wahoo app on your phone or tablet.
- Toggle your phone's Bluetooth off for at least 10 seconds (via full phone settings menu, not the quick tray).
- Reset the trainer by unplugging it for at least 30 seconds.
- Re-open the Wahoo app and once the trainer shows as connected, try again.
- If necessary, try at least 5 times.
- Try with another phone or tablet.
Firmware update failures are almost exclusively the result of wireless interference. Due to the large size of firmware files, the relative simplicity of the trainer's control board, and the low bandwidth of the Bluetooth protocol, it is easy for signal interference in the space, or another app on the phone to cause a packet loss, resulting in an update failure. Doing everything possible to isolate the trainer and controlling device from everything other than the Wi-Fi router will significantly improve the chance of success.
If your concern is unresolved or you have questions, please submit a support request and our support team will be happy to assist you further.