How to Pack Your KICKR, CORE, or SNAP for Return

To return your Wahoo Fitness Bike Trainer, please follow the below steps:

  • Tape all 4 sides of your RMA document to the package exterior.
  • For KICKRs, set the trainer height to the 650c Road Bike setting (second smallest).
  • Wherever possible, secure the KICKR and KICKR SNAP in the original foam packaging covered by both the white retail box and brown shipping box the unit came in.
  • Please ship with all original pieces including: power cord and block, cassette (for KICKR), and QR skewer. Shipments which fail to include original components or with extraneous items may result in partial refund.
  • Ship the KICKR/Snap to the address listed in the RMA document.
  • Reply within the support ticket with carrier and tracking number.

 

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