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I am not receiving text and/or call notifications on my ELEMNT MINI (iOS)

  1. Ensure both the ELEMNT MINI and companion app are up to date.

  2. Please ensure you are using the iMessaging app.

  3. In the settings page ELEMNT companion app (under alerts), ensure all options are toggled on. Also ensure do not disturb is disabled

  4. Try unpairing the ELEMNT MINI from your phone and vice versa. When you pair it back and the phone asks if you want to pair with the phone's bluetooth settings, make sure to say yes.

  5. At this point, if you are still not receiving the desired notification, please try one of the following (appropriate) troubleshooting tips:

  • If you are not receiving call notifications, check these settings: settings menu of the phone->notifications-> phone-> please ensure you have enabled (toggled all options on)

  • If you are not receiving text notifications, check these settings: settings menu of the messages>notifications-> phone-> please ensure you have enabled (toggled all options on)

**Please be aware that you can only send those notifications to one device at a time. Additionally, you will not receive these notifications if the app has lost connection with the ELEMNT MINI. Please ensure you are keeping the phone in a side jersey pocket (not the middle pocket). This will improve the connection of the ELEMNT MINI to the app.

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