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New KICKR Troubleshooting

If you are experiencing any issues with your KICKR, try the following steps one at a time and see if the issue is resolved. These steps only apply to the New KICKR, for Original KICKR steps, click HERE

 

KICKR Setup

  • Make sure the unit is plugged in to a power source, the connection to the power brick is secure, and green light on the power brick is lit.

 

Perform a Spindown

  • Pair the KICKR up to the Wahoo Fitness app. (iOS and Android Pairing Instructions)
  • Make sure your firmware is up to date. (iOS and Android Firmware Update Instructions) 
  • Perform a spin down. (Spindown Instructions)

 

Additional Steps

  • Close all apps capable of connecting to the KICKR. Most apps are capable of running in the background and maintaining a connection to the device. Closing all apps will prevent multiple apps from issuing conflicting commands to the KICKR. 

If these steps don't resolve your issue, please Submit a Request to our Support Team and make sure to include your Serial Number on the request.

Contact Support

CALL US

1(877) 978-1112
(M-F) 10am-7pm ET UK?

UK: +44 800 808 5773
(M-F) 3pm-12am GMT US?

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