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KICKR and Snap Troubleshooting with Zwift

Zwift is a 3rd Party application that works with your KICKR or Snap to provide a real-world riding experience in a virtual environment. If you are experiencing issues when riding Zwift on your KICKR or Snap, try the following steps one at a time and see if the issue is resolved. If these steps don't resolve the issue, you can contact Zwift Support for additional help.

For general Zwift setup and operating questions, check out the TitaniumGeek Zwift User Manual.

 

KICKR and Snap Basic Troubleshooting

 

Connectivity Troubleshooting

  • The KICKR can only pair to one app or device. Close all additional apps (on all nearby devices) capable of connecting to the KICKR. Most apps are capable of running in the background on the device and will continue to have a connection to the KICKR, which will prevent other apps from connecting or cause conflicting commands to be sent to the KICKR.
  • Unless using the iOS version of Zwift (which connects to the KICKR via Bluetooth 4.0), an ANT+ connection to the KICKR will be be required for Zwift (PC or Mac).

 

Power and Resistance Troubleshooting

  • If you find that your wattage is fluctuating - dropping to zero and/or spiking - it's likely that Zwift isn't receiving all of your data packets due to your ANT+ signal receiving interference. Much like other wireless signals, ANT+ operates on the 2.4 GHz frequency. This means anything transmitting on or interfering with that frequency can also interfere with ANT+. Check out the Zwift support article on ANT+ Signal Drops.
  • Ensure the KICKR or Snap is paired to Zwift as a controllable trainer and power source (choosing the FEC KICKR/ Snap option)
  • Please ensure you are using an ANT+ USB extension cable with Zwift. These can be purchased through Wahoo Fitness (with ANT+ stick) or Zwift.

 

If these steps still don't resolve your issue, check out the Zwift Support article on KICKR Troubleshooting. You can also Submit a Request to our Support Team or the Zwift Support Team.

 

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