Please try unpairing the ELEMNT Bolt:
First remove the ELEMNT Bolt from your phone’s Bluetooth settings by
- open the settings app on your mobile device
- select Bluetooth
- locate the ELEMNT in the list of "My Devices"
- select the lower case "i" to the right of the ELEMNT Bolt
- select "Forget This Device"
Once this is complete please open the Companion app. With in the Companion app press the Settings button
- select "Unpair ELEMNT Bolt" then select "Pair"
-Scan the QR code with the camera in the Companion app
iOS updates: Unpairing your ELEMNT Bolt after an iOS update might be required to reestablish a new pairing.
If this does not help, you may need to reset your network settings. To do this, go to: Settings, General, Reset, Reset Network Settings.