Why isn't my ELEMNT/BOLT/ROAM pairing with the ELEMNT app?

First, try unpairing ELEMNT BOLT

On iOS - Please see ELEMNT Bluetooth Troubleshooting for iOS

On Android - Forget phone and pair again from the ELEMNT BOLT's Settings menu

 

Recently updated iOS?

Unpairing your ELEMNT BOLT after an iOS update might be required to re-establish a new pairing.

 

Can't find what you're looking for? Contact our Support Team.

Start a chat Submit a support request

Live Chat agents are available 5am-5pm EDT (UTC -4) / 9am-9pm GMT (UTC 0) Monday-Friday.