We're all in this together. Due to COVID-19, you may experience shipping delays. Read More.

Why isn't my ELEMNT/BOLT/ROAM pairing with the ELEMNT app?

First, try unpairing ELEMNT BOLT

On iOS - Please see ELEMNT Bluetooth Troubleshooting for iOS

On Android - Forget phone and pair again from the ELEMNT BOLT's Settings menu

 

Recently updated iOS?

Unpairing your ELEMNT BOLT after an iOS update might be required to re-establish a new pairing.