First, check these factors aren't obscuring your camera or the ELEMNT QR Code:
- Make sure your iOS camera is clean and clearly focused on the ELEMNT
- Keep the ELEMNT's screen clear of reflections and debris
Next try un-pairing the ELEMNT then re-pairing:
iOS: First remove the ELEMNT from your phone’s Bluetooth settings with these steps.
- Open the Settings App on your iOS device
- Select Bluetooth
- Locate the ELEMNT in the list of My Devices
- Select the lower case i to the right of the ELEMNT
- Select Forget This Device
Once complete, open the Settings page of the ELEMNT Companion app to select Forget Phone, then Pair
Note on iOS updates: Un-pairing your ELEMNT after an iOS update may be required to re-establish a connection.
Android: Chose FORGET PHONE directly from the ELEMNT’s settings (left side button), then retry pairing.