Please try unpairing the ELEMNT:
First remove the ELEMNT from your phone’s Bluetooth settings by
- open the settings app on your mobile device
- select Bluetooth
- locate the ELEMNT in the list of "My Devices"
- select the lower case "i" to the right of the ELEMNT
- select "Forget This Device"
Once this is complete please open the ELEMNT Companion app. With in the ELEMNT Companion app press the Settings button
- select "Unpair ELEMNT" then select "Pair"
-Scan the QR code with the camera in the Companion app
iOS updates: Unpairing your ELEMNT after an iOS update might be required to reestablish a new pairing.
If this does not help, you may need to reset your network settings. To do this, go to: Settings, General, Reset, Reset Network Settings.